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Homewood Suites by Hilton - Huntington Hotels: Night Auditor

Company: Homewood Suites by Hilton - Huntington Hotels
Location: San Jose
Posted on: November 22, 2021

Job Description:

Job Title: Night AuditorOverall ResponsibilitiesResponsible for running all overnight duties at the Front Desk.Complete Night Audit procedures from FosseAlways use guest name. Listen intently to each guest, focusing directly on them during each interaction.Use aggressive hospitality skills, which include:Smile and Greet every GuestSpeak to the guest in a warm, friendly and courteous mannerDisplay genuine and enthusiastic interest in the guest, pay complete attentionAnticipate guest needs and be flexible in responding to themBe knowledgeable about your jobLEARN to take ownership of guest problems and resolve themMaintain and promote Guest Hospitality at all times.Stock lobby Market on a daily basis.Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.Be familiar with day-to-day selling strategy of rooms.Have knowledge of any and all promotions and/or current programs (i.E. Marriott Rewards, Hotel Packages) etc.Maintain a high standard of personal hygiene and be in proper uniform at all times.Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.QualificationsLanguage skills: Have the ability to read and interpret documents such as safety rules (i.E., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.The hotel operates seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, it is understood that business and weather determines the amount of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.Huntington Hotel Group is excited to announce it is accepting applications for Hospitality/Breakfast/Social Attendants at the Sunnyvale Homewood Suites by Hilton. Scheduled to open in the first quarter of 2021, this brand new hotel is located in the heart of Silicon Valley, close to all the tech giants such as Apple, Facebook, and more. Our extended stay hotel boosts 127 suites, pool, fitness center, outdoor BBQs and patio. The ideal candidate will have a minimum of 1 years experience.Brand: Homewood Suites by HiltonAddress: 830 E. El Camino Real Sunnyvale, CA 94087Property Description: 130 830 E. El Camino Real, Sunnyvale, CAProperty Number: 130

Keywords: Homewood Suites by Hilton - Huntington Hotels, San Jose , Homewood Suites by Hilton - Huntington Hotels: Night Auditor, Accounting, Auditing , San Jose, California

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