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Billing Audit Services (contractor)

Company: 8X8, Inc.
Location: San Jose
Posted on: February 16, 2020

Job Description:

Company Description

8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.

8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.

Job Description


Company: 8x8, Inc.
Location: USA - CA - San Jose
Functional Area: Customer Success & Support
Employment Type: Contract
Title: Billing Auditing Services (contractor)
Job ID #: 2405 .0197

This critical contract role will work with the Billing Support department team members to audit and reconcile outstanding invoicing reports to ensure timely processing of priority billing activity for 8x8's key clients.

1. Confirm Contract Status

2. Verify Provisioning against monthly invoice

3. Create Clean BW

4. Create invoicing report by month, at least the last three months... Totals only

5. Present Clean Bill to CS AE and Store in Google Docs

6. Research billing accounting issues

  • Fee Analysis
  • New services
  • Delayed Billing

    7. Identify billing improvement opportunities

    8. Review bill with deployment team for go live clients

    9. Follow up on timely receipts of invoices from the billing team.

    10. Understand and utilize 8x8's billing auditing methodology (credits, xrm, returns, etc...)



    • Intermediate to advanced experience and skills with Microsoft Excel (will need to design / work with Pivot tables, Vlookups, design formulas, etc.)
    • Comfortable working cross-functionally with Accounting, Product, Engineering, Sales and Marketing
    • Strong logic-based problem-solving and analytical skills
    • Outstanding spoken and written communication skills with strong attention to detail and organizational skills
    • Team player with positive attitude


      • Prior experience in a similar audit / billing role.
      • Prior experience working in telephony environments (especially hosted telephony)

        Additional Information

        To apply, please click the link provided. If the link does not work, please send your resume to jobs AT (please specify the job title in your email).

        Notice to Search Firms and Staffing Agencies

        8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.

        All your information will be kept confidential according to EEO guidelines.

Keywords: 8X8, Inc., San Jose , Billing Audit Services (contractor), Accounting, Auditing , San Jose, California

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