Principal Technical Support Engineer – Mobile, Security, and Enterprise
Company: NetScout Systems Inc.
Location: San Jose, CA
Posted on: May 18, 2016
Job Description:
Position: Principal Technical Support Engineer – Mobile,
Security, and Enterprise (San Jose, CA) Duties: Provide escalated technical support for customers that
require consulting on the implementation of wireless security and
performance management products. Leverage understanding of the 802.11 RFC
to implement and troubleshoot production systems. Maintain Wi-Fi
wireless intrusion detection and prevention systems, including the
analysis of server cypher vulnerabilities, and government compliance
research. Act as the primary liaison between the customer and Research and
Development (R&D), and work with R&D to improve product quality from
the customer perspective. Write detailed knowledge-based articles and
tutorials to enable customers to independently resolve their own questions.
Respond to crises immediately. Requirements: Master’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Network Engineering,
Communications Engineering, or a related field and three (3) years of
experience installing, configuring, integrating troubleshooting, and
maintaining wireless access points and controllers; or in the alternative,
a Bachelor's degree (or foreign equivalent) and five (5) years
of experience as indicated above. Also requires demonstrated expertise (DE): administering and
supporting wireless networks utilizing TCP/IP, UDP, DNS, DHCP, SSH, HTTP,
and IEEE 802.11 RFC protocols; DE performing customer crisis management
for wireless networking software; DE supporting network management
products, including Cisco NCS/WCS and Aruba AirWave; and DE configuring
Windows 2008 and 2012 Servers and Active Directory on virtual
machines. To apply, submit resume referencing Job Code #RP-PTSE to careers@netscout.com.
Keywords: NetScout Systems Inc. , San Jose , Principal Technical Support Engineer – Mobile, Security, and Enterprise, Systems / IT / Software , San Jose, CA , California
